Support

FAQ

If not answered here, contact us with any questions at support@tegoaudio.com

Shipping
Q. How many days does it take for standard shipping to arrive?
A. 3-5 business days


Q. How many days does it take for expedited shipping to arrive?
A. 1-2 business days


Q. How many days does it take for priority shipping to arrive?
A. 1 business day


Q. Do you ship internationally?
A. Unfortunately, not at this time.


Payment
Q. What forms of payment do you accept?
A. We accept VISA, MasterCard, American Express, and Discover. We also accept payments made through PayPal.


Q. Will sales tax be charged?
A. Sales tax will be assessed on purchases shipped to California


NOVA
Q. How do I turn on my NOVA?
A. Hold down the power button for 3 seconds


Q. What is the NOVA compatible with?
A. iPhone, iPad, iPad, Android Smart Phones, Blackberry, Tablets, Laptops, Notebooks, and most audio devices with a 3.5mm jack



Q. My speaker sounds distorted, what should I do?
A. Adjust the volume on the audio device that your speaker is plugged into. Fully charge your speaker.


Q. How long does the internal battery charge last?
A. 8 hours


Q. How long does it take to fully charge the battery?
A. 2 hours


Return Policy
If you are not completely satisfied with your purchase, you may return it within 30 days to receive a full refund (excluding shipping and return shipping charges). If you have any questions about our return policy, please contact us: info@tegoaudio.com


Limited Warranty
For a period of 1 year from the date of original purchase, Tego Audio, a division of Tego, LLC, warrants this product to be free from defects in materials and workmanship, under normal use and conditions. For warranty instructions please email: warranty@tegoaudio.com